Support
Questions, bug reports, feedback: we read everything and answer fast.
Contact us
Emailsupport@fortoapp.com— we usually reply within 48 hours (often much faster).
Frequently asked questions
How do I manage or cancel my AI Coach subscription?
Subscriptions are handled entirely by Apple. Open Settings on your iPhone → tap your name → Subscriptions → Forto. You can change plan, cancel, or resubscribe there. Cancelling stops the next renewal; you keep access until the end of the paid period. Programs already created by the AI coach stay in the app forever.
Is my training data lost if I stop subscribing?
No. Tracking, history, stats and widgets are free forever. The subscription only gates the AI coach. Everything you logged stays on your device.
How do I restore a purchase on a new device?
Sign in with the same Apple Account, then go to Profile → Settings → Restore purchases. Your subscription follows your Apple Account automatically.
How do I export my data?
Profile → Settings → Export data generates a file with your complete training history that you can save or share.
How do I delete my account?
Profile → Settings → Delete account. This permanently removes your account and server-side data. You can choose whether to also erase the local data on your device.
The app misbehaves — what should I include in a bug report?
Your iPhone model, iOS version, what you did, and what you expected to happen. A screenshot or screen recording helps a lot. Send it to the email below and we will get back to you quickly.